Every tenant call, answered — without you.
Intake Hero picks up the phone the second your tenant calls, helps them fix small issues on the spot, and dispatches the right vendor from your network when they can’t. You stay out of the group chat at 2am.
For landlords of single-family and small multi-family homes.
Three steps. No app to install.
Your tenant calls the same number they always have. We do the rest.
- 01
Tenant calls, we answer
We greet them, identify the unit from their phone number, and text them a link — all before you’ve even heard the ring.
- 02
AI tries to solve it
A maintenance-trained assistant asks the right questions and walks them through common fixes. Most small issues end here.
- 03
Right vendor, right time
If a professional is needed, we text your preferred vendor for that type of work and coordinate a time that works for everyone.
Built for landlords, not for property management companies.
Big PM platforms are designed for portfolios of hundreds of doors, priced per door, and integrated with tools you don’t have. Intake Hero is for the owner who has two homes, a day job, and a vendor list in their phone.
If any of these sound like you, we can probably help:
- You own between 1 and 20 units.
- You don’t have an on-site super or property manager.
- Your tenants already call or text you when something breaks.
- You’d rather a plumber fix the leak than explain it over the phone.
You get your evenings back. Your tenants get faster help.
Calls answered in seconds
No voicemail tag, no "I’ll get back to you tomorrow." Tenants get a real response before you’ve even noticed the missed call.
Fewer unnecessary truck rolls
Small issues resolved in a chat don’t become a $150 service charge. You save money, your tenants get faster fixes.
Your vendors, your order
You pick your plumber, electrician, HVAC guy. We text them in the order you set and fall through if the first one doesn’t respond.
You stay in the loop
A simple mobile app shows every ticket, with push notifications only when you actually need to decide something.
FAQ
- Do my tenants need to install an app?
- No. They use the phone number they already have. If we need extra details, we text them a link to a simple mobile web page — no account, no download.
- Do you bring vendors, or do I bring mine?
- You bring yours. We’re not a marketplace and we don’t take a cut from the contractors you already trust. Add them to your account, set the order, we route accordingly.
- What does it cost?
- Pricing during early access is simple and transparent. Email us and we’ll share the current plan.
- Will you answer at 2am?
- Yes. That’s the entire point.
- Is my tenants’ information safe?
- We only keep what we need to help, and we don’t sell data. See the privacy policy for the specifics.
Ready to stop being the help desk?
We’re onboarding a small group of landlords right now. Tell us about your units and we’ll take it from there.
hello@intake-hero.com